FAQs

Product Information

Hemp, or industrial hemp, is a variety of the Cannabis sativa plant species that is grown specifically for the industrial uses of its derived products. It's a renewable, versatile fiber that has been used for clothing, construction, fuel, and much more throughout history. As a wrap material, it's a near-ideal solution—flexible, durable, and without many of the harsh effects of tobacco-based paper.
We use 100% premium paper derived from organically grown hemp for our Lit Wraps. The multiple drawbacks associated with using tobacco-based wraps with nicotine and chemical additives are well-known. In an effort to provide superior value to our customers, we made use of this highly desirable organic alternative.
Lit Wraps come with 2 wraps per pouch. They’re packaged for full freshness, convenience and ease of use.
Yes. The goal of our Lit Wraps is to provide a suitable, cleaner alternative that does not sacrifice authenticity. You'll be able to roll our hemp wraps as well as you would any other traditional tobacco wraps.
Yes, every item sold on our Lit Culture website, such as CBD oils and gummies are legal in the United States. The hemp plants used to make our products contain under 0.3% THC, making them legal under the Agriculture Improvement Act of 2018.
As a first-time user, you will be pleasantly surprised. There are many people who use CBD for a myriad of reasons. For example, our CBD Drink Mix is a perfect way to add CBD to your favorite drink as it is water soluble and nearly tasteless.
The overall effects of CBD products will vary by user. Many people report that CBD products aid them in feeling relaxed, calm and cool.
CBD aiding in health situations are specific to each individual. An individual's chemical makeup varies from the next. Because of this, there is no guarantee that CBD may help you in any medicinal manner. It is recommended that you read and educate yourself on the subject of legal CBD and to consult with your physician or medical professional prior to using any CBD product.
We’re glad you love our products. Please write a positive review on our products page.

Shipping/Returns

At Lit Culture, we want to provide the best possible customer service. In the event you wish to return your product(s), or the product(s) you received were incorrect please contact us. In order to request a refund, exchange or credit, contact us via phone or email within 3 business days of receiving your order. Refunds, exchanges, and credits will only be given for products that are sealed, unopened, and unused. Please see our returns policy here, for more information.
Unless an item is backordered or out of stock, most orders placed on regular business days (Monday thru Friday) before 3:00 PM Mountain Time will be shipped out the same day, otherwise they will be shipped out the following business day. Orders placed on weekends and holidays will ship out the next upcoming business day.
Depending on your chosen shipping method, you should typically receive your product within 2-5 days of placing your order. If for some reason there is a delay on our end, we will contact you to let you know the adjusted shipping or delivery time that you should expect.
Do not be alarmed if your shipment does not show up in tracking until the day it is delivered. Many times, tracking information is not updated until after the package has already been delivered or is close to being delivered.
In the case in which a package shows as delivered to the right address but you have not received it, we suggest checking with others at the delivery address first. Additionally, some packages may have been delivered to a next door neighbor's address by mistake. These are common issues, but in some cases, the shipping carrier may have more information on said delivery. However, if you have exhausted these options, please contact customer support for assistance.

Payments

We accept the following payment methods: Credit/Debit Cards, Zelle, Bank Transfer/ACH, Wire, Direct Deposit, COD and Money Order/Check. Certain payment methods may or may not be available at checkout. You can see the current available options on the checkout page.
Payment status is reflected on your order's current status. If an order is marked as "Processing", it will ship out with the next set of orders. If your order is marked as "Completed", it has already been processed and has shipped or is scheduled for shipping.
Some payment options are available only to wholesale customers and at this time, the payment options available to our retail customers are listed at checkout. We are working to have additional payment options available in the future.
You order may have been flagged for various reasons and/or we may be attempting to verify the information associated with your order. If your order has been on hold for more than 24 hours, please contact customer support for more information regarding the hold or delay.

Other issues or questions

Lit Culture welcomes customer feedback and questions. Please feel free to contact us via phone, email, our contact form or find us on social media.