Refund and Exchange Policy
We strive for top-tier service, even in the unlikely event that you want to return a product or you receive the incorrect product, please contact us. We ask that you contact us within 3 business days of receiving your order to request a refund, exchange, or credit. Refunds, exchanges, and credits will be provided products that are sealed, unopened, unused, and otherwise in the same condition as when they were originally packaged. Conditions apply:
- Simple Return (Wrong Product Ordered By Customer): Shipping costs to return the product are the responsibility of the customer. Upon receiving returned product and confirming its condition, we will exchange for the correct product or issue refund/credit.
- Supplier Error (Wrong Product Shipped To Customer): We will cover shipping costs to return the product. Upon receiving returned product and confirming its condition, we will exchange for the correct product or issue refund/credit.
- Error By Third Party Shipper (USPS Or FEDEX): We cannot assume responsibility for products that are damaged in transit or delayed by the shipping carrier, despite our best efforts to get products to you quickly and packaging them to withstand the rigors of long-distance shipping. In spite of this, we want to do everything in our power to make sure packages arrive successfully. If a tracked package is not delivered, we will assist as much as possible. However, we can only assist in locating your misplaced items or sending a replacement for your order.